Click to view our Accessibility Statement or contact us with accessibility-related questions.

Free Shipping for Orders over $150

Terms

Free shipping applies only to domestic orders in the Contiguous United States totaling $150+. Returns have a $9.95 shipping label fee, which will be waived if you opt for a store credit refund.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

Items on sale with a 30% or more discount are eligible for exchange only. Exchange Only items cannot be refunded, but can be exchanged for a different size, a different item, or store credit.

Final Sale items are discounted by 50% or more, and cannot be returned or exchanged.

Exchanges & Returns

​​Domestic Exchanges & Returns (excludes Alaska, Hawaii, and U.S. territories):


Exchange Policy:

We are happy to offer one free exchange per order within 14 days of delivery, and offer both standard and instant exchanges. With a standard exchange, your new item will ship once the original item is returned back to us. With an instant exchange your new item will ship within 24 business hours, after putting down a $1 refundable deposit. For both exchange options, a pre-paid label is provided. Please visit our portal here.

Please note final sale items are non-returnable and not exchangeable.


Return Policy:

We honor a return within 14 days of delivery for unworn and unaltered items. Returns have a $9.95 shipping label fee, which will be waived if you opt for a store credit refund. All refunds are processed within 5 days after receiving the item(s) back at our warehouse. Start your return here and follow the instructions to receive a pre-paid returns label to send back your item(s).

Please note final sale items are non-returnable, and sale items purchased with a 30% or higher discount are eligible for store credit or exchange only.

All products must be returned with their original packaging. We reserve the right to refuse your return if the product shows signs of wear or has been altered in any way. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued.

Start an exchange or return

International Returns:

We accept returns on international orders within 14 days of delivery for unworn and unaltered items. A $25 shipping label fee applies for all international returns, along with additional deductions for the original shipping fees, duties, and taxes that are non-refundable. Please visit our international returns portal here.

At this time we are unable to offer international exchanges. We would recommend setting up a return and placing a new order.

Goods sold to Canadian shoppers that qualify under the Credits program will receive a full refund of duties and taxes as part of the return; deductions for the original shipping fees still apply.

All products must be returned with their original packaging. We reserve the right to refuse your return if the product shows signs of wear or has been altered in any way. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued.

Start an international return

Still have questions?

Email

Anytime
We’ll respond within 24 hours

[email protected]

Live Chat

Monday-Sunday
10am to 6pm EST

Start Chat

My Bag

You bag is empty

Shop Now

Customers Also Purchased

Koio Cleaning Kit

Koio Cleaning Kit

$45 $60

Everything you need to keep your Koios clean.

Add
Koio Eco Protect

Koio Eco Protect

$25

Creates a water-resistant barrier and prevents stains.

Add
Koio Eco Cleaner

Koio Eco Cleaner

$25

Removes stubborn stains and scuffs.

Add
Koio Microfiber Cloth

Koio Microfiber Cloth

$10

Keeps your Koios clean and dry to prevent damage.

Add
Koio Suede Brush

Koio Suede Brush

$15

Remove stains and spots with this brush–suited for natural leathers like suede and nubuck.

Add
Subtotal
$0

Free US Shipping on all orders over $150

Capri in Triple White Size 9 - Bundle and Save 30% on Primo accessories.

Bundle and Save 30% on Accessories

Koio Eco Cleaner

$18.50 $25

Subtotal

$70 $100 (Saving 30%)

PROCEED TO BAG Keep shopping
Add error. The product has not been added to the cart.

Exchange/store credit. $20 restock fee.

To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.

Eligible for exchange/store credit only.

This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.