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Free Shipping for Orders over $150

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Terms

We're moving to a new warehouse! Orders may experience slight shipping delays. We appreciate your patience and can't wait to get your order to you!

Free shipping applies only to domestic orders in the Contiguous United States totaling $150+. Returns have a $9.95 shipping label fee, which will be waived if you opt for a store credit refund.

Promotions cannot be combined for additional discounts. Accessories are excluded from any site promotion.

Items on sale with a 30% or more discount are eligible for exchange only. Exchange Only items cannot be refunded, but can be exchanged for a different size, a different item, or store credit.

Final Sale items are discounted by 50% or more, and cannot be returned or exchanged.
Gift Card

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Gift Card

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Shopping for someone else but not sure what they want? Give them the gift of choice with a Koio Gift Card. Gift cards have no additional processing fees.

Shipping

Receive free ground shipping (3-5 business days) on all orders over $150. Read more about our shipping options here.

Returns/Exchanges

We accept returns and exchanges of most unworn and unused products within 14 days of delivery. Returns have a $9.95 shipping label fee, which will be waived if you opt for a store credit refund. Items purchased with a discount may only be eligible for store credit or exchange.

International Orders

We accept returns on international orders within 14 days of delivery for unworn and unaltered items. A $25 shipping label fee applies for all international returns, along with additional deductions for the original shipping fees, duties, and taxes that are non-refundable.

Size Guide

We use standard US sizing on all styles.

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Exchange/store credit. $20 restock fee. Gift Card

To sell this item at its deeply discounted price while also maintaining responsible business practices, we need to charge a $20 restocking fee for exchanges.

Eligible for exchange/store credit only.Gift Card

This item is deeply discounted and as such, it cannot be returned for a refund. However, you may exchange it for a different item or store credit.